Ice Cream / Gelato Machines

H&M USA Gelato Ice Cream Machine and Equipment, Your Best Choice For Gelato Ice Cream Business

Returns and Exchanges

RETURNS AND EXCHANGES

The clients should check the case and report to the shipping company if it is

damaged when the shipping company hand over the machines to them.

Otherwise, We will never take any responsibility when the clients pick up the

machine with damaged case at random.

Requirements:

To be credited for a refund or exchange, all merchandise must be returned to

manufactory in original new condition.

All in-box material, including freezer, supplies, and accessories, must

accompany the product.

Products must be returned in their original factory shipping containers.

Supplies must be packaged for return in a way that protects them adequately from damage due to normal shipping and handling.

No returns for refund or exchange will be allowed for merchandise that is damaged while in the possession or control of the customer.

Refunds or exchanges for defective merchandise should get pre-approved by our service department within 7 days of receipt of the merchandise.

After the initial 7-day period, support for defective merchandise will be provided through Manufactory Service Center by Email.

When exchanging undamaged merchandise or returning undamaged merchandise for credit, customers will pay for all transportation costs and are responsible for any damages incurred during shipment.